Shipping Policy

At Preppin And Steppin Kitchen LLC, we are committed to providing clear shipping information, dependable order fulfillment, and realistic delivery expectations from the time your order is placed until it arrives.

Free Shipping

We offer FREE standard shipping on all orders within the continental United States.

There is no minimum purchase amount required to receive free standard shipping.

Customers will not be charged a standard shipping or handling fee at checkout for eligible orders shipped within our service area.

Shipping Coverage Area

We currently ship to addresses within the continental United States only.

At this time, we do not ship to:

• Alaska

• Hawaii

• U.S. territories

• International destinations

Orders must be placed with a valid delivery address within our current shipping area.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

The order confirmation means that we have successfully received your order and have begun preparing it for fulfillment.

For certain higher-value purchases, we may review order information before fulfillment to help ensure accurate and secure processing.

Order Processing Time

Most orders are processed within 3–5 business days after the order is placed.

Processing time includes order verification, preparation, packaging, and scheduling the shipment for carrier pickup.

Business days are Monday through Friday and do not include weekends or major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

If an item experiences an unexpected inventory issue or requires additional preparation time, we will contact you with updated information.

Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is generally 3–7 business days.

Transit time begins after the carrier receives the shipment.

Delivery times may vary depending on the destination, carrier, product size, weather conditions, holidays, and other circumstances outside our direct control.

Estimated Total Delivery Time

Most orders are delivered within approximately 7–12 business days from the date the order is placed.

This estimate includes both order processing and carrier transit time.

These delivery timeframes are estimates and are not guaranteed delivery dates. Unexpected carrier delays, severe weather, holidays, address issues, or other circumstances outside our control may affect delivery.

Shipment Confirmation and Tracking

Once your order ships, we will send a shipment confirmation email with tracking information when tracking is available.

After tracking information is issued, it may take approximately 24–48 hours for the carrier's tracking system to display movement or updated shipment information.

Customers are encouraged to monitor the tracking information provided for the most current delivery status.

Shipping Carriers

Orders may be shipped using established carriers such as:

• UPS

• FedEx

• USPS

• Professional freight carriers

The carrier used for an order may depend on the product's size, weight, destination, and delivery requirements.

Large and Freight Shipments

Certain large or heavy products may require delivery by a professional freight carrier.

Standard freight shipping remains free when the order qualifies for shipping within our continental United States service area.

For freight deliveries, the carrier may contact you by phone, text, or email to coordinate or confirm delivery.

Customers are responsible for providing accurate contact and delivery information when placing an order.

If special delivery services beyond standard delivery are offered or requested, any applicable additional charges will be clearly disclosed before the customer is charged.

Shipping Delays

Although we work to keep orders within the estimated delivery timeframe, occasional delays may occur.

Possible causes can include:

• Severe weather

• Carrier disruptions

• Holiday shipping volume

• Inventory availability

• Incorrect or incomplete delivery information

• Freight scheduling

• Events outside our reasonable control

If we become aware of a significant issue affecting your order, we will make reasonable efforts to contact you with updated information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at support@preppinandsteppinkitchen.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Additional costs resulting from an incorrect address, refused shipment, or failed delivery may be the customer's responsibility when permitted by applicable law.

Lost, Missing, or Damaged Shipments

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household or property.

You may also contact the shipping carrier using the tracking information provided.

If your order arrives damaged, or you believe a shipment has been lost in transit, contact us promptly at support@preppinandsteppinkitchen.com so we can review the situation and assist you.

Please retain the product, packaging, shipping label, and any relevant photographs if an item arrives damaged.

Contact Us

If you have questions regarding an order, shipment, tracking information, or estimated delivery, please contact us:

Preppin And Steppin Kitchen LLC
Email: support@preppinandsteppinkitchen.com

We are committed to providing clear communication and dependable support throughout the ordering and delivery process.