Returns & Exchanges Policy

Last Updated: August 24, 2026

Policy Overview

At Preppin And Steppin Kitchen LLC, we want our return and refund terms to be clear before you make a purchase.

We provide FREE standard shipping on eligible orders within the continental United States.

If you choose to return or exchange an eligible product for any reason other than confirmed damage that occurred during shipping to you, you are responsible for the cost of shipping the product back to us.

If a product arrives damaged as a result of shipping or transit and the shipping-damage claim is approved, Preppin And Steppin Kitchen LLC will cover the applicable return shipping cost.

We do not charge a restocking fee on eligible returns.

Please contact us before returning any merchandise so we can provide the appropriate return instructions and authorized return address.

Return Window

Eligible return requests must be submitted within 30 days of delivery.

The 30-day return period begins on the date the product is delivered to you.

Return requests submitted after the 30-day period may not be eligible for a return, refund, or exchange unless otherwise required by applicable law.

Return Eligibility

For standard customer-initiated returns, merchandise must generally be:

• New

• Unused

• In its original packaging

• Complete with all original accessories

• Complete with all original components

• Complete with any manuals or included materials

Products that have been installed, assembled, used, altered, damaged after delivery, or returned with missing components may not qualify for a standard return or exchange.

Items reported as defective, incorrect, or damaged during shipment will be reviewed based on the circumstances of the claim.

We do not charge a restocking fee on eligible returns.

Return Method

Approved returns are completed by mail.

Before mailing a return, you must contact our customer support team to obtain return authorization, return instructions, and the correct return address.

Do not send merchandise back to the address printed on the original shipping label unless our customer support team specifically instructs you to use that address.

How to Start a Return or Exchange

To request a return or exchange, contact:

support@preppinandsteppinkitchen.com

Please provide:

• Your order number

• The product you wish to return or exchange

• The reason for the return or exchange

• Photographs if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Return Shipping Costs

Customer-Paid Return Shipping

Except for an approved claim involving merchandise that was damaged during shipping or transit to you, the customer is responsible for return shipping costs.

This applies to eligible returns for reasons including, but not limited to:

• Buyer's remorse

• Change of mind

• No longer wanting the product

• Ordering the wrong product

• Ordering the wrong size, color, model, or variation

• Product preference

• Compatibility concerns

• A product that does not meet the customer's personal expectations

• Customer-requested exchanges

• Defective merchandise that was not damaged during shipping

• Incorrect merchandise received that was not damaged during shipping

• Other eligible return reasons that do not involve confirmed shipping damage

If you are responsible for return shipping, you may be instructed to purchase and arrange your own return shipping according to the return instructions we provide.

If Preppin And Steppin Kitchen LLC provides a prepaid return label for a return for which you are responsible for return shipping, the cost of the return label will be deducted from your refund.

Customer-paid return shipping charges are non-refundable.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived.

Shipping-Damaged Merchandise

If merchandise arrives damaged as a result of shipping or transit, you will not be responsible for the applicable return shipping cost for an approved shipping-damage claim.

For an approved shipping-damage claim, Preppin And Steppin Kitchen LLC will provide or pay for the applicable return shipping necessary to resolve the claim.

Please inspect your order as soon as possible after delivery.

If you believe an item was damaged during shipping, contact:

support@preppinandsteppinkitchen.com

Please provide:

• Your order number

• A description of the damage

• Photographs of the damaged product

• Photographs of the shipping packaging when available

• Photographs of the shipping label when available

We may request additional information reasonably necessary to review the shipping-damage claim.

Freight or LTL Shipping Damage

For products delivered by a freight or LTL carrier, please report visible or concealed shipping damage as soon as reasonably possible, preferably within 48 hours of delivery.

If damage is visible at the time of delivery, please photograph the damage and note the damage with the carrier whenever possible.

Prompt reporting helps us document the damage with the carrier and work toward a faster resolution.

Small-Parcel Shipping Damage

For shipments delivered by carriers such as UPS, FedEx, or USPS, please report shipping damage as soon as reasonably possible, preferably within 15 days of delivery.

The requested 48-hour and 15-day reporting periods help us investigate carrier-related shipping damage promptly.

These requested reporting periods do not replace the general 30-day return-request period and do not limit rights available to you under applicable law.

Defective Merchandise

If a product is defective but the defect was not caused by shipping or transit damage, you may contact us within the applicable return period to request a return or exchange.

Under this policy, the customer is responsible for the applicable return shipping cost for defective merchandise that was not damaged during shipping, except where applicable law requires otherwise.

Please provide photographs or other information reasonably necessary for us to review the issue.

Incorrect Merchandise Received

If you receive a product that is different from the product you ordered, contact us before returning it.

We will review the order and provide return instructions.

Unless the merchandise was damaged during shipping or applicable law requires otherwise, the customer is responsible for the applicable return shipping cost.

Cancellations

Orders canceled before shipment are eligible for a full refund.

To request a cancellation, contact us as soon as possible at:

support@preppinandsteppinkitchen.com

Once an order has shipped, it can no longer be canceled and must follow the applicable return process after delivery.

We cannot guarantee that a cancellation request can be completed if the order has already entered the fulfillment or shipping process.

Refund Processing

Once an approved return is delivered to the authorized return location, we will inspect the merchandise to determine whether it meets the applicable return requirements.

Approved refunds will be processed within 7 business days after the returned merchandise is received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Your bank, credit card issuer, or other financial institution may require additional time before the refund appears in your account.

Refund Amount and Return Shipping Deductions

For an approved return, the applicable merchandise amount will be refunded to the original payment method, subject to the terms of this policy.

We do not charge a restocking fee.

For returns where the customer is responsible for return shipping:

• Return shipping purchased directly by the customer is not refundable.

• If we provide a prepaid return label, the cost of the label will be deducted from the refund.

For an approved claim involving merchandise damaged during shipping, the customer will not be charged the applicable return shipping cost.

Original Shipping Cost

We provide FREE standard shipping on eligible orders within the continental United States, so there is normally no original standard shipping charge to refund.

Free standard delivery to the customer does not mean that return shipping is free.

Unless the product was damaged during shipping or applicable law requires otherwise, the customer is responsible for the cost of returning eligible merchandise.

Exchanges

Exchange requests must be submitted within 30 days of delivery.

Please contact our customer support team before returning merchandise for an exchange.

Eligible exchanges must meet the applicable condition requirements described in this policy.

For a customer-requested exchange:

• The customer is responsible for the cost of shipping the original product back to us.

• Standard shipping for the eligible replacement product is provided at no additional charge within the continental United States.

If the original merchandise was confirmed to have been damaged during shipping, Preppin And Steppin Kitchen LLC will cover the applicable return shipping cost.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, we may offer another available option or issue an applicable refund to the original payment method.

Unauthorized or Incorrectly Addressed Returns

Please contact us before returning merchandise.

Returns sent without authorization or sent to an incorrect return location may experience processing delays.

Do not return merchandise to the address printed on the original shipment unless our customer support team specifically provides that location as the authorized return address.

Contact Information

For questions regarding returns, refunds, exchanges, cancellations, defective merchandise, or shipping-damage claims, contact:

Preppin And Steppin Kitchen LLC

Email: support@preppinandsteppinkitchen.com

Our customer support team will review your request and provide the appropriate return instructions.